Privacy Policy
Effective Date: 8/4/2026
Last Updated: 8/4/2026
This Privacy Policy explains how Breakthrough Portable Extinguishers, a DBA of Feather and Scale Business Consulting, LLC ("BPE," "we," "us," or "our") collects, uses, discloses, and manages personal information from visitors and customers of this website (the "Site"). By using the Site, you agree to the collection and use of information as described in this policy.
---
## 1. What Information We Collect
We may collect the following types of personal information from Site visitors:
- **Contact information** — name, email address, phone number, and mailing/service address
- **Property and service details** — property type, unit count, service location, and access instructions needed to schedule and perform fire extinguisher services
- **Billing information** — payment details processed for services rendered (processed securely through our payment provider; we do not store full payment card numbers)
- **Communications** — messages, inquiries, or requests you submit through contact forms, scheduling forms, email, or phone
- **Automatically collected information** — IP address, browser type, device information, and browsing behavior on the Site, collected through cookies and similar tracking tools
2. How We Collect Information
We collect personal information when you:
- Fill out a contact, quote request, or scheduling form on the Site
- Call, email, or otherwise communicate with us directly
- Schedule or receive a service from us
- Browse the Site, through automated tools such as cookies and analytics software
3. Why We Collect This Information
We collect and use personal information for purposes including:
- Scheduling, confirming, and performing fire extinguisher inspection, recharge, testing, installation, and disposal services
- Communicating with you about appointments, service history, and compliance documentation
- Generating accurate quotes and invoices
- Maintaining digital service and compliance records for your property
- Improving the Site and our services
- Sending marketing communications, where you have not opted out
4. How We Store, Use, and Share Your Information
Personal information you provide is stored securely and used to operate our business, including scheduling, service delivery, recordkeeping, and billing. We do not sell your personal information.
We may share personal information with:
- **Service providers** who support our operations, such as scheduling software, payment processors, and digital recordkeeping platforms
- **Legal or regulatory authorities**, where required to demonstrate compliance (e.g., providing inspection records to a fire marshal or insurer at your request, or as required by law)
- **Law enforcement or government agencies**, where required by law, subpoena, or legal process
We do not share your personal information with third parties for their own independent marketing purposes without your consent.
5. How We Communicate With You
We may contact you by email, phone, or text message for purposes including:
- Confirming or reminding you of scheduled services
- Sending compliance reports, invoices, or service documentation
- Responding to inquiries you submit
- Sending promotional or marketing communications, where permitted
You may opt out of promotional communications at any time by contacting us using the information in Section 9. Service-related communications tied to a scheduled or completed appointment may still be sent as needed, even after you opt out of marketing messages.
6. Cookies and Other Tracking Tools
Our Site may use cookies and similar tracking technologies (such as analytics tools) to understand how visitors use the Site, improve functionality, and support marketing efforts. These tools may collect information such as your IP address, browser type, pages visited, and time spent on the Site.
Some tracking tools may be provided by third-party services (for example, website analytics or scheduling software). These third parties may have their own privacy policies governing how they collect and use data, and such practices are not covered by this Privacy Policy. You can typically control or disable cookies through your browser settings, though doing so may affect certain Site functionality.
7. Your Rights & How to Withdraw Consent
You may withdraw your consent to the collection or use of your personal information, request access to the information we hold about you, or request that we correct or delete it, at any time. To do so, contact us using the information in Section 9. Please note that withdrawing consent or requesting deletion of certain information (such as service records required for compliance purposes) may limit our ability to provide services or maintain documentation you may need for inspections.
8. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Updates will be posted on this page with a revised "Last Updated" date. Your continued use of the Site after changes are posted constitutes your acceptance of the revised policy.
9. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us at the information on our contact page